Payment terms and conditions:
All invoices are due within 7 days of the invoice date. A late payment fee of 5% will be charged on the outstanding invoice balance for each week that payment is overdue.
If your account has a history of late payments, any new project will not be commenced until the full invoice amount is paid upfront.
Payment plan options are available at the discretion of Aquum Creative.
Any costs involved with collecting unpaid invoices through Collection Agencies will be forwarded onto the client.
Any Questions? Please do not hesitate to contact our accounts team at: accounts@aquumcreative.com.au
Project terms and conditions:
We sincerely request that you trust us to do the job you are paying Aquum Creative to do.
Clients shall take our suggestions, and ideas, as something that was expertly researched to be in client’s best interests. We take pride in our work, and while suggestions and productive requests are more than welcome, we are not art-workers, therefore, any form of micro-managing, or forced art direction during the development of the Project will not be tolerated.
We reserve the right to suspend any project if the Client: interferes with excessive micromanaging, rudeness and uncalled behaviour towards Designer, demonstrates a continued lack of trust and inability to move forward after Designer shows more than a reasonable number of unique ideas/concepts that fit the contract and agreement provided once we started the project and/or shows reluctance in paying the final payment / not respecting any additional costs and hourly fees accumulated by Clients indecisiveness that may cause delays on project finalisation.
Fair notice will be given with fair chance to remedy the situation without resorting to project suspension or termination. Any suspension, or termination, will not result in any refunds and all designs and work thus developed remain the full ownership of Aquum Creative.